Increasing the Price of Services
The customer is not required to pay more than the original quoted amount. Your transporter may not impose additional charges unless the delivery has significantly changed.
Not Delivering Goods
If the transporter fails to deliver the customer's goods, then they have violated the terms of your agreement. Payment for the delivery would be withheld, and the you may wish to take further action.
Examples of Transporter Complaints
- My transporter is requesting additional costs before delivering my items.
- My transporter is yet to acknowledge, process or settle my claim for loss or damage.
- My transporter was late or changed the pick-up and/or drop off dates without giving a valid reason.